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Overview
Overview
Streamlined Customer complaint documentation
An AI chatbot collects key diagnostic details through smart questions.
Their input is transformed into a clear, technician-ready summary —
eliminating vague ROs, reducing comebacks, and enabling Fix It Right the First Time. .
Expected Benefits
Expected Benefits
🔧 Save Time at Check-In
Shave off an average of 3.2 hours per day at the service drive — that's 64 hours saved per month.
🛠️ Speed Up Technician Workflow
Technicians save 42 minutes per repair order, thanks to complete and accurate pre-diagnosis.
💰 Boost Upsell Opportunities
20% of customers opt for additional services when prompted during the intelligent check-in flow.
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